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Customers can cancel their booking at anytime. However, if your booking has been accepted, you will be subject to a 25% cancellation fee if you cancel with 24 hours or less notice. But if your operator is late to your appointment by 2 hours or more, you can cancel your booking without incurring a cancellation fee.

You can cancel your booking by clicking the red cross on the order details

You can also learn more about our cancellation policy here.

To reschedule your booking to another date or time, simply ask your washer to reschedule the booking through the chat feature. If you don't have a chat open already with your washer, click the chat icon on the order details to create one.

If your booking hasn't been rescheduled and your washer is running late, simply call or message your washer to find out more information through the chat. If you don't have a chat open already with your washer, click the chat icon on the order details to create one.

In the vast majority of cases, when a washer is running behind on their booking they will usually message you the customer to let you know their new ETA or whether or not they have to reschedule.

We take no-shows very seriously and ban operators from the platform who don't show up to their bookings without contacting the customer.

If your booking hasn't been accepted, it's highly likely that your washer has sent a reschedule request or they haven't had the chance to accept it yet.

Simply message your washer to find out more information through the chat. If you don't have a chat open already with your washer, click the chat icon on the order details to create one.

We offer your booking to other operators in your area, if your booking is not accepted within a certain time period, to further ensure that your time is not wasted.

We also take booking cancellations very seriously and ban operators from the platform who regularly cancel customers bookings.

If a washer has cancelled your booking, your pending payment will be cancelled and the funds will not leave your account. It can take up to 5 days for funds to settle.

When your booking is rescheduled, a 2nd payment is created and the original payment is automatically cancelled within a few days.

If you are unhappy with the level of service our operator has provided, submit a dispute. To create a dispute for your booking, visit the orders screen in the app or the orders page. Select your booking and then select the dispute button and choose a reason for your dispute. You will have to provide photographic evidence along with your dispute.

The operator will have 24 hours to respond to your dispute request. If the operator does not respond to your dispute within 24 hours, your dispute claim will be automatically accepted.

Please note, that you only have 48 hours from when your booking was completed to raise a dispute. After 48 hours has passed, you will no longer be able to raise a dispute.

To cancel your subscription, log in to your account on our mobile app, tap profile, tap my subscriptions and select the option to cancel your subscription. If you have received a 10% discount as part of your subscription. There is a 3 month commitment that coincides with your discounted subscription. After this 3 month period, you will be able to cancel your subscription. If you have received no discount on your subscription, you can cancel at anytime.

To provide your washer with special instructions, simply message your washer through the chat. If you don't have a chat open already with your washer, click the chat icon on the order details to create one.

If you'd like to get some extras added onto your booking after the fact. Simply message your washer through the chat, let them know what additional service you would like and they will send you an upsell request that you will have to accept. If you don't have a chat open already with your washer, click the chat icon on the order details to create one.