Frequently Asked Questions

Clean Me does not set service prices. Each cleaning professional sets their own rates, allowing you to compare options and choose the best service for your needs.

If you have booked a car clean, the operator will require parking next to or in close proximity of your vehicle. This does not have to be on a driveway at your home, but can also be carried out on a public road (safety permitting) or public car park as long as parking is available.

For carpet cleaning services you will not need to provide water.

For car cleaning services the majority of our onboarded operators will provide water for your service. However, there maybe some who will require access to water.

This information is displayed on the booking summary in the "Operator" section of the page. If water is provided by your operator, this will be shown under their name. If access to water is required, it will say "water required".

If you've already booked and are unsure about your operators provided resources, contact them through the chat function in the app or website.

For carpet cleaning services you will not need to provide water.

For car cleaning services, the majority of our onboarded operators will provide power for your service. However, there maybe some who will require access to electricity. 

This information is displayed on the booking summary in the "Operator" section of the page. If electricity is provided by your operator, this will be shown under their name. If access to electricity is required, it will say "electricity required".

If you've already booked and are unsure about your operators provided resources, contact them through the chat function in the app or website.

No, payment is made at the point of booking your car clean. However, the payment will appear in the pending balance of your bank account and does not officially leave your bank until the job is completed. If your booking does not go ahead, the pending payment will be cancelled.

Yes, you can send images to your operator through the chat. Simply press the image icon at the bottom left corner of the screen to select images to upload. Once you've selected all of your images, hit send!

From when you make your booking, you will be updated continuously through email or push notifications about the status of your booking.

We will email you specifically when:

• Your booking has been received
• Your booking has been accepted
• Your booking has been started by your operator
• Your booking has been completed

We will also email you if:

• You have received a message from your assigned operator
• Your booking date has been rescheduled
•  Your booking has been reassigned to a different operator
• Your booking has been cancelled.

For the smoothest experience Download our mobile app and enable push notifications to receive updates on order progress, new messages from your washer and important announcements. 

If your booking has cancelled, your pending payment will be cancelled and the funds will not leave your account. It can take up to 5 days for funds to settle.

Please note, that the refund happens in the form of your pending payment being cancelled and not in the form of money returning to your bank account.

When your booking is rescheduled, a 2nd payment is created and the original payment is automatically cancelled within a few days.

It's important to note that booking reschedules are first requested by your operator and you will be notified via email, push notification and the chat. You can accept or decline reschedule requests from the operator as you see fit.

However, if a reschedule request has been sent to a customer and more than 6 hours has passed without a response, we will automatically accept the reschedule request on your behalf.

To create a dispute for your booking, visit the orders screen in the app or the orders page. Select your booking and then select the dispute button and choose a reason for your dispute. You will have to provide photographic evidence along with your dispute.

The operator will have 24 hours to respond to your dispute request. If the operator does not respond to your dispute within 24 hours, your dispute claim will be automatically accepted.

Please note, that you only have 48 hours from when your booking was completed to raise a dispute. After 48 hours has passed, you will no longer be able to raise a dispute.

You can book up to 28 days into the future.

Customers can cancel their booking anytime. However, if your booking has been accepted you will be subject to a 25% cancellation fee if you cancel with 24 hours or less notice. If your operator is late to your appointment by 1 hours or more, you can cancel your booking without incurring a cancellation fee.

You can cancel your booking by clicking the red cross on the order details

To delete your account, follow the steps here.

To cancel your subscription, log in to your account on our mobile app, tap profile, tap my subscriptions and select the option to cancel your subscription. Please note that there is a cancellation fee if you cancel your subscription 28 days after the first completed booking.